When does the trial start, and when am I charged?
The 30-day free trial starts as soon as your account is created, with full access and no payment method required at signup. If you have not added a payment method, the account owner is reminded with 7, 3 and 1 days remaining and can add one securely through Stripe.
With automatic billing active, the first subscription charge occurs when the original 30-day trial ends. You can switch automatic billing off in Settings → aseschedule subscription before then.
What is available during the trial?
The trial unlocks all clinic features in Medical & Allied Health. The original 30-day trial includes 200 free SMS credits and 1,000 free AI credits once, available without a payment method. Unused free credits expire when the trial ends. Paid subscriptions include no free AI or SMS credits and the allowances do not renew monthly or with the billing cycle. The separate initial fax credit is unchanged. There is no setup fee. Optional credit top-ups and separately billed add-ons are charged normally if you choose to buy them.
Can I cancel, add users or change billing cycle later?
Yes. The account owner can cancel from Settings → aseschedule plan. Cancellation takes effect at the end of the current trial or paid billing period, and access continues until that date. A scheduled cancellation can also be reversed before the period ends.
You can add practitioners or staff later. The first active user is included; each additional active user is billed at $33 AUD per month excluding GST ($36.30 including GST) on Medical & Allied Health. You can also change billing cycle in the application.
Are monthly, six-month and yearly billing available?
Yes. Monthly billing has no term discount. Six-month billing receives a 5% discount, and yearly billing receives a 10% discount. Subscription prices are in AUD and exclude GST. The discount is applied before 10% GST is added. For the first active user, six months costs $216.60 + $21.66 GST = $238.26, and a year costs $410.40 + $41.04 GST = $451.44.
How do AI credits work?
The original 30-day trial includes 1,000 free AI credits once. Unused free credits expire when the trial ends. Paid subscriptions include no free AI credits, and there is no monthly or billing-cycle renewal of the free allowance.
As a guide, 1,000 AI credits can generate approximately 225 chiropractic or physiotherapy SOAP notes. Actual usage varies with note length and the AI features you use.
Additional one-time AI packs cost $5 AUD for 100 credits, $8.50 AUD for 200 credits, $12 AUD for 300 credits, or $17.50 AUD for 500 credits. The account owner chooses a pack when buying manually, or can opt into automatic top-ups of 100 credits for $5 AUD each with a separate monthly safety limit.
Unused purchased AI credits carry over to following months and do not expire, including automatic top-ups. Free trial credits expire when the trial ends and are used before purchased credits.
How do SMS credits work?
The original 30-day trial includes 200 free SMS credits once. Unused free credits expire when the trial ends. Paid subscriptions include no free SMS credits, and there is no monthly or billing-cycle renewal of the free allowance. This covers 200 standard SMS messages of up to 160 characters each, using standard GSM-7 text. The character limit applies to the complete message, including any added footer. Longer messages, emojis or non-Latin text can use multiple credits.
Additional one-time packs contain 200 credits and cost $22 AUD including GST. If the balance runs out, sending pauses until more credits are purchased, unless the account owner has enabled automatic top-ups. An optional dedicated SMS number is billed separately.
Unused purchased SMS credits carry over to following months and do not expire, including automatic top-ups. Free trial credits expire when the trial ends and are used before purchased credits.
How does fax usage work?
New accounts receive a one-time AUD $5 fax credit. Fax sending costs AUD $0.25 per PDF page. Additional one-time packs add AUD $10 of fax credit; fax credit does not expire and is non-refundable except where a refund is required by law. When the balance is too low, more credit is required before the fax can be sent.
What if prices change or there is a billing or service problem?
We email the account owner at least 30 days before an existing customer's subscription price increase or materially adverse subscription-term change takes effect. Subscription price increases apply no earlier than the next renewal after that notice period; a period already paid for is not repriced. You can cancel before the affected renewal without a cancellation penalty.
For billing errors, service faults, or a materially adverse change during a prepaid period, contact shxjcl0703@gmail.com or in-app support. Our Support, Refund and Cancellation Policy explains remedies and unused-period refunds for materially adverse changes. Nothing in our terms limits rights or remedies that cannot lawfully be excluded under the Australian Consumer Law or other applicable law.
